Everything Knock commits to in writing.
Company information, our customer commitment, the warranty, the returns policy, the complaint pathway, our AI use disclosure, the accessibility statement, and our environmental practices. In one place, in plain English.
Who we are
Knock is a UK content and affiliate site that helps parents choose a simple phone for their child instead of a smartphone. It is written by one editor in the UK. Knock is the editorial brand; a UK limited company is being set up and the registration number will appear here when Companies House registration completes. Founded May 2026.
Email: hello@knockphone.co.uk. Replies are best-effort and usually within a few working days.
Reader commitment
- Replies to email are best-effort, usually within a few working days.
- We do not invent quotes, statistics, parent stories or product claims.
- Every phone Knock recommends is drawn from published UK and US tech reviews and manufacturer specifications, with the public framing of UK parent campaigns informing the editorial position. Knock does not lab-test phones and does not pretend to.
- The conversation guide, the parent script, the school comms template and the friend-network briefing are all free on the site, with no email gate.
How Knock makes money
A small Amazon Associates commission on the Amazon UK buy buttons. When you click an Amazon UK link and buy a phone or SIM we recommend, Amazon pays us a small commission. The price you pay is the price Amazon would charge anyone. The commission does not change the order of our recommendations. Every other retailer link on the site (Pinwheel UK direct, Light direct, Back Market UK refurbished, the SIM providers) is a plain direct link with no commission. Full disclosure at /affiliate-disclosure.
We do not stock phones, ship orders or process payments. Your purchase contract is with the UK retailer you bought from, and UK consumer law applies in full to that purchase.
Communication standards
Knock replies to email when the editor can, usually within a few working days. Knock does not phone you unless you have asked it to. The newsletter is opt-in via the form on the site, sent only when there is a piece worth sending, and one click in any email unsubscribes.
If you have a complaint, write to hello@knockphone.co.uk with "complaint" in the subject line. The editor will acknowledge by email and propose a resolution as soon as possible. If you are unhappy with the outcome, escalate to Citizens Advice (UK) or use the ODR platform.
Environmental footprint
- The site is a single small Node process on a UK-based VPS. No CDN edge fleet. No video autoplay. Page weight is kept under 200kb on a first visit where possible.
- We do not stock or ship anything, so there is no fulfilment footprint.
- Every phone we recommend is sold by a UK retailer to a UK address. We do not encourage imports unless the imported phone is meaningfully better (the Light Phone III is the only one on the list).
- We recommend refurbished phones (Back Market UK) for parents who prefer that route. A refurbished Nokia 3210 has roughly a third of the embodied carbon of a new one.
AI content disclosure
Knock uses AI tools (Claude, ChatGPT) for content drafting, customer-service triage, and internal tooling. Every piece of long-form content is re-read against its cited primary sources by the editor before publication, by hand, on a laptop, in the UK. Statistics are verified against primary sources. AI is never used to invent a quote, a customer story, a parent testimonial or a fact about a product. The full editorial process is at /editorial-standards.
Accessibility statement
The site aims for WCAG 2.2 AA on every page. We test colour contrast against the cream background. Every image has meaningful alt text. The site is fully keyboard-navigable, with visible focus states on every interactive element. Forms have proper labels. The phone product page works without JavaScript.
If you find a barrier or have a suggestion, email hello@knockphone.co.uk; the editor will look at it and fix where possible.
Complaint pathway
- Email hello@knockphone.co.uk with "complaint" in the subject line. Acknowledged by email.
- Resolution proposed as soon as possible, in writing.
- If you are unhappy with our resolution, take it to Citizens Advice (UK) at citizensadvice.org.uk.
- For unresolved disputes, the UK consumer service to escalate to is the Citizens Advice consumer service. The EU ODR platform closed in July 2025 and no longer applies to UK buyers.
Policy FAQ
Is Knock a registered UK company?
Knock is the editorial brand. A UK limited company is being set up; the registration number will appear here when Companies House registration completes. Trading from the UK.
How quickly do you reply to email?
Replies are best-effort and usually within a few working days. Every email is read by the editor. If you have not heard back, please send the same email again, sometimes things bounce or land in a spam filter.
How do I file a complaint?
Email hello@knockphone.co.uk with the word 'complaint' in the subject line. The editor will acknowledge by email and propose a resolution as soon as possible. If your complaint is about a phone you bought from a UK retailer via a link on Knock, we will help you escalate it to the retailer and, if needed, to UK consumer-rights bodies (Citizens Advice, Trading Standards, the ODR platform).
Does Knock sell phones directly?
No. We're a content and affiliate site. We recommend phones available from UK retailers, and earn a small affiliate commission only on the Amazon UK buy buttons through Amazon Associates. Every other retailer link on the site is direct, no commission. Your contract is with the retailer who sold you the phone, and UK consumer law applies in full to that purchase.
Do you use AI tools in your business?
Yes, transparently. Knock uses AI tools for drafting long-form content (always reviewed by the editor against the cited primary sources before publish, see /editorial-standards), for customer-service email triage, and for internal operations. AI is not used for the things readers care about most: Knock never invents a quote, a statistic, a customer story or a parent testimonial.
Is the site accessible?
The site aims for WCAG 2.2 AA. We test the site against the cream background colour for contrast on body text, ensure every interactive element has a visible focus state, every image has meaningful alt text, and the whole site is fully keyboard-navigable. If you find a barrier, email hello@knockphone.co.uk; the editor will look at it and fix where possible.
